Man with Van Stepney Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Stepney provides removal, transport and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company who contracts with us for the provision of services.
We, us, our means Man with Van Stepney, being the provider of removal, transport and related services.
Services means any removal, transport, loading, unloading, packing, unpacking, or related services we agree to provide to you.
Goods means all items of any nature that are the subject of the services provided by us, including their packaging.
Working Day means any day other than a Saturday, Sunday or public holiday in England.
Scope of Services
We provide man and van, house and flat moves, office moves, small removals, collection and delivery, and related transport services. Services are provided subject to availability of vehicles, staff, and suitable access at both collection and delivery locations.
We are not a storage operator or long-term warehousing provider unless expressly agreed in writing as a separate service. Any additional services, such as packing, dismantling or reassembly of furniture, must be expressly agreed at the time of booking or as soon as reasonably possible thereafter and may incur additional charges.
Booking Process
All bookings are subject to acceptance by us. A booking is only confirmed when we have agreed the details of the work, provided a price, and you have accepted that price. This may be done verbally or in writing, including through online or messaging platforms, provided that the key details of the service are clearly agreed.
You must provide accurate and complete information at the time of booking, including:
1. Collection and delivery addresses, including any access restrictions.
2. Date and approximate time for the service.
3. A clear description of the Goods to be moved, including any large, heavy, fragile or valuable items.
4. Details of parking availability and any permits or arrangements required.
5. Details of floors, lifts, stairs, and any access issues at either location.
The quoted price and suitability of the booked service are based on the information you provide. If the information is inaccurate or incomplete, we reserve the right to adjust the price, refuse to carry certain Goods, or cancel the booking without liability for any resulting loss to you.
Quotes and Pricing
Quotes are based on the information supplied by you and on our standard rates. Quotes may be given as a fixed price, an hourly rate, or a minimum charge plus additional time. Any quote is valid only for the date specified and may be subject to change depending on availability and operational conditions.
Unless expressly stated otherwise, quotes do not include:
1. Congestion, toll, parking or permit charges.
2. Disposal or waste charges.
3. Insurance cover above our standard liability limits.
4. Packing materials and packing services.
5. Dismantling or reassembling items such as wardrobes, beds or large furniture.
We reserve the right to charge for additional time, additional manpower, or additional services if the work exceeds the scope described at the time of booking, including where access is more difficult than advised, where waiting time is incurred, or where there are additional Goods not previously disclosed.
Payments
Unless otherwise agreed, payment is due on or before completion of the service. We may require a deposit or full prepayment at the time of booking, particularly for larger moves or during busy periods. The amount and due date of any deposit will be communicated to you at the time of booking.
We accept payment by the methods notified to you at the time of booking or prior to the service date. You are responsible for ensuring that cleared funds are available at the time payment is due.
Where payment is not made when due, we reserve the right to:
1. Withhold or suspend services.
2. Retain Goods in our possession until payment is received in full.
3. Charge reasonable costs of debt recovery, including administrative costs and any third party fees incurred.
All charges are inclusive or exclusive of any applicable taxes as stated in the quote. If no tax position is expressly stated, you should assume that the price is inclusive of any applicable taxes.
Cancellations and Amendments
You may cancel or amend your booking subject to the following conditions.
If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs or non-refundable charges we have incurred.
If you cancel within 48 hours of the scheduled start time, we may retain all or part of any deposit and may charge a cancellation fee up to a reasonable proportion of the quoted price to cover our costs and loss of opportunity.
If you cancel on the day of the service, fail to be present at the agreed time, or are not ready for the move such that the job cannot proceed, we may charge up to the full quoted price.
Where you request a change of date, time, or service details, we will use reasonable efforts to accommodate the change but cannot guarantee availability. If we cannot accommodate the requested change and you choose to cancel as a result, this will be treated as a cancellation by you under the above terms.
We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdowns, illness, or safety concerns. In such cases, our liability is limited to refunding any deposit or prepayment you have made for the affected booking, and we will not be liable for any consequential loss.
Customer Obligations
You are responsible for:
1. Ensuring that adequate parking is available and that any necessary permits or permissions are arranged in advance.
2. Ensuring safe and reasonable access to the property and to all Goods to be moved, including removing any obstacles and securing lifts where needed.
3. Packing your Goods safely and suitably, unless you have booked a packing service with us.
4. Complying with all applicable laws and regulations, including those relating to hazardous materials and waste.
5. Supervising the move or appointing a representative to do so, and checking the property and vehicle before we leave to ensure nothing is left behind.
If we are prevented from carrying out the service as a result of your failure to fulfil these obligations, we may charge for lost time, additional work or, where necessary, treat the booking as cancelled by you.
Excluded Items and Dangerous Goods
We do not carry and will not accept liability for certain items, including:
1. Explosive, corrosive, flammable, hazardous, toxic or illegal substances.
2. Cash, jewellery, precious metals, stones, or other high-value items.
3. Important documents such as passports, legal papers, or financial records, unless agreed in writing.
4. Perishable goods requiring refrigeration or special storage conditions.
5. Animals or plants.
You must not include such items with the Goods without our explicit prior written agreement. If such items are transported without our knowledge, you do so entirely at your own risk, and you will be responsible for any loss, damage, or consequences arising from their inclusion.
Liability for Loss or Damage
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to Goods, or for delay in delivery, arising from our negligence or breach of contract, shall be limited as follows unless a higher level of cover has been expressly agreed in writing for an additional charge.
Our liability per job is limited to a reasonable sum proportionate to the value of the Goods being moved and the charges paid for the service, subject to an overall monetary cap. If no specific cap is agreed, our total liability for any one event or series of connected events will not exceed an amount reasonably related to the nature of the service and the fees paid.
We will not be liable for:
1. Loss or damage arising from your failure to pack Goods safely and properly where we have not undertaken the packing.
2. Normal wear and tear, minor scratches or scuffs, or pre-existing damage.
3. Damage to furniture or items that require dismantling, reassembly, or specialist handling where you have not informed us of such requirements in advance.
4. Loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.
5. Loss or damage arising from circumstances beyond our reasonable control, including acts of God, adverse weather, traffic delays, or third party actions.
Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of completion of the service. You must provide reasonable evidence of the loss or damage and allow us a reasonable opportunity to inspect any alleged damage.
Access, Property Damage and Parking
You are responsible for ensuring that we have suitable and safe access to both collection and delivery locations. While our staff will take reasonable care to avoid damage to property and fixtures, we are not liable for damage that arises where access is restricted or where you have requested that we attempt work which we have indicated may carry higher risk.
You must arrange any parking permissions or permits required. Where we incur parking, toll, or congestion charges in connection with providing the services, these may be added to your final bill. We are not responsible for penalties or fines where you have failed to arrange appropriate parking and local regulations are enforced.
Waste and Disposal Regulations
We operate in compliance with applicable waste and environmental regulations. We are not a general waste carrier and will only remove items for disposal where this has been agreed as part of the service and is lawful.
You must not ask us to transport or dispose of prohibited waste, including hazardous, clinical, or controlled waste. Where we agree to remove unwanted items or rubbish, you confirm that you have the right to authorise such removal and that the items are not hazardous or otherwise regulated materials.
Any charges for disposal or recycling will be explained as part of your quote or as soon as reasonably practical once identified. If we discover that items presented for removal contain prohibited or hazardous materials, we may decline to remove them and may charge a reasonable fee for any time or costs already incurred.
Delays and Force Majeure
We will use reasonable efforts to carry out the services at the agreed time. However, timing is not guaranteed, and we are not liable for delay due to circumstances beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, extreme weather, mechanical breakdowns, or delays caused by third parties.
If a delay occurs, we will keep you informed where reasonably possible and will complete the service as soon as practicable. Where a delay materially affects your booking, we will work with you to agree an alternative arrangement. Our liability in such cases is limited to the charges for the delayed services and does not extend to consequential or indirect losses.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our service, you should raise your concerns with us as soon as possible so that we have an opportunity to address the issue. We will aim to respond to complaints promptly and to resolve them fairly.
If a disagreement cannot be resolved informally, either party may pursue legal remedies in accordance with the governing law and jurisdiction provisions set out below. Nothing in these Terms and Conditions affects your statutory rights.
Governing Law and Jurisdiction
These Terms and Conditions, and any contract between you and us for the provision of services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, whether contractual or non-contractual.
Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
Variation
We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. You are advised to review the current terms regularly if you use our services on a recurring basis.
Entire Agreement
These Terms and Conditions, together with any written quote or confirmation we provide, constitute the entire agreement between you and us relating to the provision of services and supersede any prior agreements, understandings or arrangements, whether oral or written.
By proceeding with a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
